SHIPPING & RETURN POLICY
HOLIDAY 2017 SHIPPING & RETURNS POLICY:
GET 50% offer guarantees delivery by Dec 23, 2017. Use code "HOLIDAYS" at checkout at www.arveenyc.com. Offer Ends Dec 11, 2017 at 11:59pm EST.
We will not be responsible for weather related delays or unforeseen delays beyond our control.
SHIPPING & RETURN POLICY (EXCLUDING DECEMBER 2017 HOLIDAYS):
No one likes to read Shipping and Return policies, terms, conditions, etc so we will try to make it as short and easy as possible. If you have more questions, please email us email@example.com and an ArGenie (pronounced as "R-G-knee) will respond to you.
Is shipping free?
Absolutely. So now place your order, sit back, relax and enjoy and let us do the rest of the work.
Where all do you ship?
We ship almost anywhere within the continental United States.
In how many days will I receive my order?
Please allow us 5-10 business days to deliver your order to your doorstep. In certain circumstances, we may not have control over shipping times and there could be delays. In such cases, please bear with us as we work on ironing out those delays.
Why do I have to sign upon delivery?
That's because our shoes are one of a kind and limited in number so the last thing we want is you not receiving your exclusive pair.
Do you offer expedited shipping?
At this point, we do not offer expedited shipping but we love to make magic happen for our clients. If you need shoes ASAP, email us at firstname.lastname@example.org and we will try our best to work something out for you. In some cases, we might note be able to help but be assured we will try our best.
Do you ship internationally?
Sorry, currently we do not ship outside of the 48 contiguous states, in short, we only ship within the United States but stay tuned and we will let you know as soon as we launch international shipping.
Can I return?
Sure, you can. We love our clients and want to see you happy. If for any reason you are not satisfied with your purchase, please notify us at email@example.com and return the unworn product within 14 days of the delivery date. Since the products we make are artisanal, hand finished and limited in quantities, all we request is for you to try on the shoes on a soft surface such as a carpet so that we can sell the shoes again.
Is return shipping free?
Yes, indeed, return shipping is free provided you did not take up our "Waive free return shipping and get 10% discount off your entire purchase" offer.
What is the "Waive free return shipping and get 10% discount off" offer?
We love indulging our clients and decided there is no reason why our clients should get discounts only off their first purchase and not on each and every purchase. So we said forget the gimmicks and let's offer clients a 10% off each time and that's how we came up with the "Waive free return shipping and get 10% discount off" offer. At checkout, after you enter your credit card you have 2 options:
1) The default option which is to keep free return shipping. This means if for any reason you want to return your product, return shipping is free. However in this case we are unable to give you a 10% discount off your entire purchase
2) The opt in option through which you can take advantage of our "Waive free return shipping and get 10% discount off" offer and instantly get 10% off your entire purchase! All you need to do is enter discount code "TAKE10" at checkout to take advantage of this offer. This offer is an offer applicable to all of your purchases and not just your first purchase.
By accepting this offer, you waive free return shipping. What this means is if you need to return your products, then you pay for return shipping... that's all. This way we pass on our savings to you and it's a win-win for all of us.
When will I get refunded?
After we receive your product, please allow 2-3 days for us to process your refund. In most cases, it takes 3-5 days for refunds to be reflected in your account so all in, give the money around 5-7 business days to be back in your account.