General FAQs

What's my size?
Our shoes are cut true to US sizes and are a standard D width. Please refer to the sizing chart for more information.

I love your shoes but my size is not available on your website. What do I do?
We are ecstatic you love our shoes! Sorry if we are out of your size but our shoes are artisanal and we make them in small batches so sometimes that happens. Drop us an email and let us know the style and size you are interested in and let our ArGenies try to work out some magic for you.

Can I exchange my shoes?
Sorry, we do not offer exchanges.

Why don't you have a phone number?
We are still growing and given the volumes we deal in, we might not always be able to take your call. We have found out that the most efficient way for us to get back to you in a timely manner is through email. So for now, please email us at and we will make sure to take care of you.

I have more questions, how do I reach you?
Please email us at and one of our ArGenies will get back to you within 24-48 hours.

Who / what is ArGenie?
ArGenies pronounced as "R-G-knees our are brilliant team members who work endlessly and try to move mountains to make magic happen for you. Ok, we exaggerated, they don't really move mountains but you get the point...

I love your brand, where were you before?
We were super busy curating, designing and handcrafting each and every pair, just for you... and yes, we love you too.

Shipping & Return Related FAQs:
For details Shipping & Returns policies and information, please click here.

Is shipping free?

What is your shipping policy?
Please see our Shipping & Returns page. 

Are returns free?
Yes, unless you opt in for our "Waive free return shipping and get 10% discount off" offer

What is your return policy?
Please see our Shipping & Returns page.

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